Effective Date: March 11, 2026
This Refunds Policy explains how refunds, returns, cancellations, and purchase-related issues are handled in connection with this website.
This website primarily provides information about Steven A. Leibo’s books, articles, research, and related content. In many cases, books or other products referenced on this website may be sold through third-party retailers, marketplaces, publishers, or distributors.
Unless a product or service is sold directly by this website and expressly identified as such at the point of purchase, purchases made through third-party platforms are subject to the refund, return, and cancellation policies of the relevant third party.
If you purchase a book or other item through an external retailer such as Amazon or another third-party seller, all matters relating to:
Payment
Order processing
Shipping
Delivery
Returns
Exchanges
Refunds
Damaged items
Lost shipments
Taxes
Customer service
must be handled directly with that retailer or seller under its own policies and procedures.
We are not responsible for processing or issuing refunds for purchases completed on third-party websites.
If this website ever offers a digital product, downloadable material, event registration, consultation, or other item for direct purchase, the terms applicable to that item will be stated clearly at the time of purchase.
Unless otherwise stated in writing at the point of sale:
Digital downloads are generally non-refundable once access has been granted or the file has been delivered
Services already rendered or substantially performed are generally non-refundable
Accidental duplicate charges reported promptly may be reviewed on a case-by-case basis
Refund requests must be made within a reasonable period and must include sufficient purchase details for verification
If a purchase is made directly through this website and a refund is not otherwise excluded, a refund request may be considered in limited circumstances, such as:
You were charged more than once for the same order
You did not receive the purchased item due to a technical issue
The product delivered was materially different from the item described at checkout
A cancellation was requested before delivery or fulfillment, where cancellation was permitted
Refund approval is at our sole discretion unless otherwise required by law.
Unless required by law or expressly stated otherwise, the following are generally non-refundable:
Digital downloads after access or delivery
Completed services
Custom or personalized items
Purchases made through third-party retailers
Requests based solely on change of mind after delivery, where no defect or error exists
If an item was purchased directly from this website and arrives damaged, defective, or materially incorrect, please contact steven@jzleibo.com within a reasonable time after receipt with:
Your full name
Date of purchase
Order details
Description of the issue
Any supporting information reasonably needed to review the claim
If the purchase was made through a third-party retailer, you must contact that retailer directly for resolution.
If a refund request for a direct purchase is approved, the refund will generally be issued to the original payment method used for the transaction, unless another method is required or agreed.
Processing times may vary depending on the payment provider, financial institution, or platform involved.
The FTC notes that successful refunds often depend on having reliable customer and transaction information, which is one reason purchase records matter in refund processing.
For any direct purchase made through this website, cancellation requests must be submitted before the item is delivered, accessed, downloaded, or substantially fulfilled, unless different cancellation terms are stated at checkout.
Once a downloadable product has been accessed or a service has been substantially performed, cancellation may no longer be possible.
If you believe there has been an unauthorized charge or billing error for a direct purchase made through this website, please contact steven@jzleibo.com first so the issue can be reviewed and, where appropriate, resolved promptly.
Nothing in this policy limits any rights you may have under applicable consumer-protection or payment-card rules.
This Refunds Policy does not override any non-waivable rights you may have under applicable law. Consumer-protection law may provide rights that cannot be excluded by contract.
We may update this Refunds Policy from time to time to reflect changes in website offerings, operations, or legal expectations. Any updated version will be posted on this page with a revised effective date.
For questions about this Refunds Policy or to request review of a direct-purchase issue, contact:
Steven A. Leibo
New York, USA
Email: steven@jzleibo.com
